I’m seeing an unhappy, but perhaps necessary trend in business relationships of late, one that may well be born of our troubling economic times. I can ‘splain best with an example:
Last year, Google approached my company about becoming an “Authorized Adwords Reseller.” The courtship, ramp-up and launch process was high-touch. We had lots of conference calls with lots of people. We had regular email correspondence with the support team– all real people with real names. Our business manager went to Mountain View for live training.
This week, we were unceremoniously dumped from the program via a canned email with no human being’s signature on it. I did get a response to my reply of complaint, but it came from the nameless, faceless, phone numberless “Google AdWords Reseller Team.” Keep Reading
I’ve been writing about this for a while now, but with every passing day — even without media hype — it becomes clearer to me that we are in the early stages of hard times beyond the most devout Cassandra’s ken. You can say that people saying things like this are turning this recession depression holyshit into a self-fulfilling prophecy. I say: “Mithridates, he died old.”
I’ve taken the existence of this thing (whatever you want to call it) as a given for a while now. The question increasingly on my mind is how are we going to handle it? Keep Reading
Bob Dylan: Everything is Broken
The car, the pool, the computer, the economy, my nasal passages. Ack.
Mahalia Jackson: “If We Never Needed the Lord Before”
Rediscovered Mahalia via the closing credits of an exceptional episode of This American Life. And we could all use a little help these days. Keep Reading
We’re going to see a lot more of this sort of thing…
1. Tribune coverwrap on issue of AdAge that arrived the same day as their bankruptcy announcement: